Because chatbots can answer common questions and simulate human agents using artificial intelligence (AI) and natural language processing (NLP), each interaction and additional piece of customer data collected improves their ability to understand a user’s intent. Benefits of Chatbots for BusinessĬompanies are using chatbots to put customer satisfaction and engagement at the forefront of their business models. To help you navigate this exploding market, we put together a list of the top AI chatbots for business. With a multitude of chatbot providers making their way into various industries, it can be difficult to keep track of the best ones. The chatbot market size is projected to jump from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%. Chatbots provide a better customer experience at lower business costs.Īnd as younger generations demonstrate an increasing desire for quick and efficient 24/7 service, the opportunity for chatbots continues to grow. Do you work in the Tech industry? Get business insights on the latest innovations, market trends, and your competitors with data-driven research.Ĭhatbots are blowing up across all industries, as they provide a better user experience at lower business costs-appealing to both consumers and companies alike.The chatbot market size is projected to jump from $2.6 billion in 2019 to $9.4 billion by 2024.Chatbots are blowing up across industries ranging from banking and fintech, to digital health and insurance.
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